Planning and structure of a call center. Solaris, HPUX, NT, CISCO Network, Application Server

System Administration (HP-UX)
- Installation & 3nd Level Support
- Backup / Recovery
- Heterogeneous Network Support and network planning
- Shell und C Programming

Technical project management, Cluster Lead for German PE,  SW-architecture and support according to ITIL standards including:
- Oracle DB Administration - Storage (NetApp)
- System Monitoring
- AIX
- Config-management
- System and software engineering
- System adaptation according to customer requests
- Bug fixing
- Small developments
- Reporting of technical KPI`s

- Oracle DB Administration
- Storage (NetApp)
- System Monitoring with Tivoli
- AIX
- Config-management
- System and software engineering
- System adaptation according to customer requests - bug fixing
- Small developments